Frequently Asked Questions
If you don’t find the answer to your question here, feel free to contact us.
- Delivery & Pick- Up
- Flavours & Ingredients
- Custom Orders
How can I place an order?
When placing an order please contact us directly at (587) 535- 0555 from Monday to Friday between 10:00 a.m. to 5:00 p.m. and Saturdays from 10:00 a.m. to 2:00 p.m. We are closed on Sundays. You can also email us at firstname.lastname@example.org with your contact details and a clear description of what your inquiry is about. One of our representatives will contact you as soon as possible during our regular business hours. Please note that we do not have a store-front.
How much notice is required to place my order?
It is highly recommended to place an order three weeks prior to your special date to avoid conflicting deadlines. For wedding cake orders, there is a four to six months notice in advance of your wedding date. Book with us your wedding consultation to discuss your ideas and try out our luscious flavours. Wedding cake orders by appointment only!
What is the minimum order for cupcakes?
Signature regular cupcakes: 6 per flavour.
Custom regular cupcakes: 12 per flavour.
Feel free to contact us if you would like an order with assorted flavours. We can definitely arrange an order that suits your needs.
Do you handle corporate orders?
Absolutely, we are delighted to provide the best gift designs for your corporate event, including staff & customer appreciation, board meetings, product launch and retirement parties, to mention just a few. By adding your logo as an edible image onto cupcake toppers, you will get a personalized luscious treat to indulge your guests.
How does your payment policy work?
For orders less than $500.00, a 50% deposit is required when the order is placed. The remaining balance is due at least two weeks prior to the estimated delivery date. For orders $500.00 and above, especially wedding cakes a 25% is required to confirm the order; paying in full the outstanding balance at least six weeks in advance of the delivery date. Please bear in mind that all deposits and final payments are non-refundable.
Do you deliver/Pick-up?
Yes, we deliver across Calgary. Delivery prices are subject to area. We can also arrange a pick-up time if you prefer. Please be advised that The Cupcake Parlour Inc. is not responsible for any damages caused to our baked goods after being delivered at your designated venue; a delivery form must be filled out at the time of delivery. The same rule applies for pick-ups; once our baked goods have left our premises, we are not held liable for any accidental damages that may incur.
Do you have a list of cake flavours, fillings and buttercream selection?
Southern Red Velvet
Luxury Fruit Cake
Homemade strawberry & peach jam
Belgian Chocolate Ganache
Dulce de Leche
Do your baked goods contain nuts? Do you have a gluten free facility?
Yes, some of our baked goods contain nuts and others are definitely exposed to them in our cooking facility. We are neither responsible not accounted for any allergic reactions after consuming our products. Please be advised that we also handle gluten (wheat), eggs, butter and alcohol in our facility; thus, our baked goods are not suitable for vegans, celiac disease sufferers and individuals who are gluten intolerant.
What is the price range for custom cakes/cupcakes?
Every single order is different and unique on its own. Our team has an uncompromising attention to detail in recreating dreamed cakes for our customers, so depending on the requirements it may take a few hours or even several days to decorate a special occasion cake. The size of the cake and the level of complexity involved play an important role when it comes to pricing. Custom cakes may vary from $80.00 increasing up to several thousand dollars, especially for wedding cakes.
Do you work with edible images?
Certainly, we work with edible images onto our icing to personalize your order. They are perfect to commemorate anniversaries, birthdays and are also considered the best option to celebrate corporate events. All we need is a high resolution image of your logo/picture to work with.